ApexRDM

Reputation Management

Services for SMBs

Your online reputation is critical to success – 80% of consumers rely on reviews when making a purchase decision. At ApexRDM, we provide the tools and services needed for businesses to leverage their review status into increased sales and customer satisfaction. Put your business in pole position with our comprehensive range of Reputation Management Solutions!

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Get more reviews

with ApexRDM reputation management services

Let ApexRDM help you capitalize on customers' online research with our reputation management services. Our team will work one-on-one to develop a custom strategy that meets your business's needs and helps maximize engagement from potential buyers. From setting up social media profiles to scaling review response, we'll make sure that no stone is left unturned in getting the most out of customer reviews! Reach out today for an individualized evaluation and plan tailored just for you.

Why managing reviews is critical to your business

Your online presence represents the face of your business, so it's important to understand how best to leverage helpful customer reviews. People all around the web—from Google and Facebook to Yelp, and even your own website—are sharing their experiences with others. That makes managing these posts a key factor in maintaining an excellent reputation which can help you acquire new customers. Taking time for positive encouragement as well as addressing negative feedback is essential for successful engagement that will keep people coming back again and again!

Why should you use reputation management services for your business?

Businesses of all sizes can reap the rewards of online reputation management services. In a world where 80% of buyers are swayed by consumer reviews, it’s not an area that should be taken lightly! Ensure your business is at its best and give yourself an edge in today’s competitive environment with effective reputation management strategies.
Investing in online reputation management can provide invaluable benefits.

Here are six of them:
Increase Your Revenue

Selling can be a challenge without the right reputation management services. By utilizing online reputational tools, companies have an opportunity to not only increase sales and revenue but also improve their quality of leads; leading to greater efficiency when it comes time for quoting or pitching prospects.

 

Our reputation management services can be a game-changer for your business – from increased sales to improved customer retention. Let us show you how our effective strategies will help amplify profits and ensure sustained growth!

Selling can be a challenge without the right reputation management services. By utilizing online reputational tools, companies have an opportunity to not only increase sales and revenue but also improve their quality of leads; leading to greater efficiency when it comes time for quoting or pitching prospects.

 

Our reputation management services can be a game-changer for your business – from increased sales to improved customer retention. Let us show you how our effective strategies will help amplify profits and ensure sustained growth!

Your online presence could be exemplary, but it won’t matter if your audience can’t see what sets you apart from the competition. Make sure that customers hear about your unique USP by amassing a collection of glowing testimonials; this will help boost sales and put you ahead in the standings!

Giving your clients a platform to leave positive reviews on social media helps you maximize the impact of your online presence. It’s an invaluable step in boosting engagement with existing and potential customers, as well as improving the effectiveness of any associated marketing campaigns.

Leveraging the voices of your past customers, we give you access to a vast collection of testimonials. These trusted recommendations build up trust signals across your website and will ensure that visitors have confidence in your offerings.

Our strategists provide invaluable feedback, enabling your team to take a proactive approach to identifying areas where you can make improvements and generate more positive user experience. By taking advantage of this data in a timely manner, not only are users likely to have better experiences but it will also increase the chances for powerful testimonials that can influence purchase decisions. Reviews could be the key to boosting your revenue and satisfying customers. An impressive 94 percent of shoppers would opt for a business with four-star ratings, while those with three stars only garner 57%. What’s more, excellent reviews can lead to an increase in sales by up to 31%

Search Engine Marketing (SEO) Enhancement

The digital age is increasingly making it essential for businesses to make their presence known online. Whether you are a traditional store or an e-commerce business, customers rely on the Internet to find and compare products — in fact, 8 out of 10 product searches begin here! That’s why investing in Search Engine Optimization (SEO) has become so crucial: giving your company the boost needed to get ahead of competitors and grow its visibility.

The digital age is increasingly making it essential for businesses to make their presence known online. Whether you are a traditional store or an e-commerce business, customers rely on the Internet to find and compare products — in fact, 8 out of 10 product searches begin here! That’s why investing in Search Engine Optimization (SEO) has become so crucial: giving your company the boost needed to get ahead of competitors and grow its visibility.

Search Engine Optimization, or SEO, is a powerful collection of strategies aimed at boosting your website’s ranking in the organic search results. This helps ensure that web users see you first when they look for products and services related to yours – giving them an immediate impression about who you are as a business. With research showing 75% of people not going beyond the 1st page on any given Google Search query; it reinforces how essential it can be to leverage these tactics! Unlike paying for ads with PPC marketing efforts – earning this spot through strategic optimization does not require additional costs associated with each user click..

While Pay Per Click (PPC) can certainly provide value in your marketing strategy, SEO and PPC are even more effective when used together. When it comes to local searches especially, customer reviews have a profound effect on earning top spots in Google search results – where conversion rates of almost 100% await. For local businesses that means visits and purchases which lead to increased revenue: the ultimate payoff for smart digital strategies!

The digital age is increasingly making it essential for businesses to make their presence known online. Whether you are a traditional store or an e-commerce business, customers rely on the Internet to find and compare products — in fact, 8 out of 10 product searches begin here! That’s why investing in Search Engine Optimization (SEO) has become so crucial: giving your company the boost needed to get ahead of competitors and grow its visibility.

Search Engine Optimization, or SEO, is a powerful collection of strategies aimed at boosting your website’s ranking in the organic search results. This helps ensure that web users see you first when they look for products and services related to yours – giving them an immediate impression about who you are as a business. With research showing 75% of people not going beyond the 1st page on any given Google Search query; it reinforces how essential it can be to leverage these tactics! Unlike paying for ads with PPC marketing efforts – earning this spot through strategic optimization does not require additional costs associated with each user click..

While Pay Per Click (PPC) can certainly provide value in your marketing strategy, SEO and PPC are even more effective when used together. When it comes to local searches especially, customer reviews have a profound effect on earning top spots in Google search results – where conversion rates of almost 100% await. For local businesses that means visits and purchases which lead to increased revenue: the ultimate payoff for smart digital strategies!

Improve The Services You Offer
Your company’s reputation is a precious commodity – and one that can be actively managed through the invaluable input of customer reviews. Not only does this offer insight into how your organisation might improve, but also gives you an edge on the competition by giving key details about what will help set them apart and keep ahead in today’s fast-paced business world. If you’re a plumbing company, your clients may express interest in being able to schedule services online. Although it may require some time to implement, you can inform your customers that you’re actively working on it. This approach demonstrates that you value customer feedback and take steps to address it. Moreover, our team employs additional strategies to comprehend your clients’ viewpoints. Using SMCloud, our platform for managing reputations, we ask clients to rate their likelihood of recommending your company to others on a scale of 0 to 10. With this data, we produce an individualized feedback form. Our powerful data analytics provide you with the insights to drive meaningful change and make an impact on your business. Get real-time feedback from customers that can lead to tangible results!
Expand and Grow Your Companies Brand
Building strong brand awareness is essential to becoming an industry leader and achieving a fantastic Net Promoter Score (NPS). Our reputation management services can help your business create this positive recognition. We will reach out directly to current and past customers, focusing on building up reviews across various channels that emphasize the strengths of your company’s products or services – from social media profiles all the way through to website content.

Potential customers who come to your website or social media accounts will find a business that’s committed to delivering quality service and products, as well as engaging with its audience – which helps build trust in the brand. By doing this, you create greater awareness for your company that could lead to more leads and sales down the line.

Potential customers who come to your website or social media accounts will find a business that’s committed to delivering quality service and products, as well as engaging with its audience – which helps build trust in the brand. By doing this, you create greater awareness for your company that could lead to more leads and sales down the line.

Time Efficency In Your Team

Maximizing your team’s time is one of the most appealing advantages when it comes to professional reputation management services. Here at ApexRDM, we understand how beneficial this can be for companies in all industries; no matter what industry you’re in, you need someone who specializes in managing online reviews. We offer a dedicated account manager that will work with your company and provide their expertise on various details involved with obtaining more reviews across digital platforms. Utilize our experienced professionals so they don’t have to receive additional training while still reaping the rewards associated with effective online reputation management.

Unique Selling Points (USP)
Professional online review management is an invaluable tool for strengthening your brand and its associated USPs. Authentic reviews from customers not only demonstrate the value of your business, but also provide insight into any customer service issues that may need to be addressed. If a Home Services provider were to use this data wisely, they could take steps towards rectifying inefficiencies within their services; giving clients peace-of-mind when it comes time to book another appointment down the line.

At ApexRDM, our online review management services allow businesses to measure and leverage customer satisfaction through their NPS. This score can be used as a powerful promotional tool; the average is 39, but industry-leading scores range from 70 – 100! Encouraging growth in client satisfaction means you’ll enjoy not just value – but an impressive standing with your target audience too.
Professional online review management is an invaluable tool for strengthening your brand and its associated USPs. Authentic reviews from customers not only demonstrate the value of your business, but also provide insight into any customer service issues that may need to be addressed. If a Home Services provider were to use this data wisely, they could take steps towards rectifying inefficiencies within their services; giving clients peace-of-mind when it comes time to book another appointment down the line.

At ApexRDM, our online review management services allow businesses to measure and leverage customer satisfaction through their NPS. This score can be used as a powerful promotional tool; the average is 39, but industry-leading scores range from 70 – 100! Encouraging growth in client satisfaction means you’ll enjoy not just value – but an impressive standing with your target audience too.
Increase Your Social Media Following

With almost 3/4 of customers turning to social media for advice about their purchases, a huge portion of businesses are missing out on the tangible benefits that result from having an active presence there. From connecting with existing customers and reaching new ones, to sharing blog posts and company updates – leveraging full potential through strategic use of Social Media can give firms added advantage over competitors.

ApexRDM’s team of social media professionals take full advantage of the power two billion users bring to your business. We integrate our online reputation management services with a range of popular platforms, like Facebook, Google Business Profile and Yelp – providing an easy way for customers to share their positive experiences on pages they are already familiar with! Don’t forget – people trust reviews 12 times more than product descriptions so as you generate testimonials from content clients it builds credibility in potential new ones.

ApexRDM’s team of social media professionals take full advantage of the power two billion users bring to your business. We integrate our online reputation management services with a range of popular platforms, like Facebook, Google Business Profile and Yelp – providing an easy way for customers to share their positive experiences on pages they are already familiar with! Don’t forget – people trust reviews 12 times more than product descriptions so as you generate testimonials from content clients it builds credibility in potential new ones.

How does ApexRDMs Reputation Management Services Work?

Under the ApexRDM umbrella, manage your online reputation quickly and effectively. Our synchronized software pair – RMCloud for review management plus SMCloud with its industry-leading return-on investment analytics - make it easy to access comprehensive insights into your marketing impact in one convenient hub. Clients utilizing complementary services like SEO, PPC or content creation can now also track their returns all under one roof!

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The ApexRDM Reputation Management Process

ApexRDM is a local SEO company in Tampa that makes the complex process of marketing your business online easier and more efficient. Let us help manage this aspect so you can get back to focusing on what's important: running your business! With our dedicated team, rest assured knowing we are accountable for the Conversion Rate Optimization results.

Step 1
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Learn Your Business

As a team, ApexRDM puts in the extra effort to understand your business inside and out. We get to know all about you—from industry specifics right down to individual objectives—and use that intel as the foundation for developing strategies designed specifically for success.

Step 2
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Upload & Clean
your Email subscriber list

Unleash the full potential of your email subscriber list with SMCloud! Our service allows you to reach out to customers on their preferred communication channel quickly and effortlessly - a great way for businesses like yours to build meaningful connections.

Step 3
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Develop personalized
Email & Text surveys

By leveraging adaptive survey technology, we create personalized email surveys that are customized to your company's brand. Our easy-to-use solution ensures users have a tailored experience based on their response - making sure those with negative experiences receive the support they need and positive ones get recognized for their praise.

Step 4
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Setup your email & text schedule

Our strategists create an optimized timeline for distributing your email surveys. To ensure the best results and avoid overwhelming our clients, emails will be spread out over several weeks or months if more than 1,000 emails are involved. So, we typically structure a 90-day delivery plan to achieve maximum engagement from recipients!

Step 5
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Review results & optimize process

Receive customer insights quickly and keep up with the latest reviews - our SMCloud platform enables you to view incoming responses in real time, plus check out what people are saying about your company on social media.

Our Reputation Managment Pricing

We offer a range of reputation management services to meet the needs of businesses of all sizes and budgets. Our pricing is customized based on the specific services you require, the scope of your project, and the level of support you need. We offer both one-time project-based pricing and ongoing monthly pricing options, depending on the type of service you need.

In general, pricing for reputation management services can range from a few hundred dollars per month to several thousand dollars per month, depending on the level of support and customization required. It's important to choose a reputation management service that is transparent about their pricing and offers a clear understanding of the services that are included in the pricing, so you can make an informed decision about what's best for your business.

Entry

$99.0/ Month[$300 Initial Investment]
  • 1 location
  • Access to SMCLOUD Software Monitoring tool Up to
  • Up to 25 emails per location sent daily
  • Custom review generation campaign

Midsized

$175.0/ Month[$600 Initial Investment]
  • 2 locations
  • Access to SMCLOUD Software Monitoring tool
  • Up to 50 emails per location sent daily
  • Custom review generation campaign

Enterprise

$225.0/ Month[$900 Initial Investment]
  • 3 locations
  • Access to SMCLOUD Software Monitoring tool
  • Up to 75 emails per location sent daily
  • Custom review generation campaign

ApexRDM Reputation Managment Services

We offer a range of reputation management service plans to help businesses maintain a positive online reputation and protect their brand. Our service plans are designed to meet the unique needs of businesses of all sizes and budgets, and we offer a range of customizable options to ensure that you get the exact services you need.

Features Entry Midsized Enterprise
Access to SMCloud
Software Monitoring tool
Included sites:
Google Places, Facebook, & Yelp
Web advertising channel analysis & consulting
Email alerts sent for new
reviews received across platforms
Custom Frequency Available :
Real-Time Daily, Weekly, Monthly
One-time standard operating procedure
response guide for positive reviews
One-time standard operating procedure
response guide for negative reviews
Routing of negative revires
and consultation on responses
10 Reviews per month 15 Reviews per month 20 Reviews per month
Monthly reporting on review response performance
Testimonials collected via templates
landing page with custom links for each location
Different positive vs. negative feedback flow
Ability to customize templated email landing pages
Ability to upload a bulk list of customers or your
account manager can send surveys to this list

Send a message

To get started or if you have more questions write us here or give us a call today

Worrying about what customers may say online doesn’t have to be a concern. Our reputation management service shields your business from any negative reviews while still allowing you to identify weak areas and places needing improvement — all in one place. With SMCloud, only users that had positive experiences will leave genuine reviews on your social media pages making sure real feedback is seen by potential buyers. Don't miss the chance of seeing how our services can help make yours stand out among its competitors!

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